Q: What do you offer in the way of a guarantee?
A: See here.
Q: I'm a foreign resident and I'm having
problems placing my order. Please help!
A: The order process is pretty straightforward
but it isn't all that intuitive I'll admit when it comes to filling
in the address fields. Fill in your details according to the heading
to the left. When you reach State or Province select your state
or province of residence if you are in the USA or Canada. Otherwise
select the blank field in the drop down menu. There is also an
"Other" option but I really don't see a reason to use
it as the drop down menu is comprehensive as far as I can tell.
Continue entering your details until you come to the Country dropdown
menu. If your country is listed select it and go on. If your country
isn't listed contact me and I'll see if I can add it. Let me know
if you need more help.
Q: Who do you get your products from?
A: Sorry but I won't answer this one for obvious
reasons. This isn't so much an FAQ as an RAQ (Really Annoying
Question) but I get it often enough. I've put a lot
of time and effort into finding and negotiating with these suppliers
to import the products on offer at Superlather so please don't
ask me this question.
Q: I received a damaged shipment! What do
I do besides cry like a baby?
A: See here.
Q: Do you offer any discounts?
A: No. I'm aware that makes me look like the
king of the cheapskates but there is a reason for it. My prices
are pretty good to begin with, a LOT of work goes into importing
these items, and I do try to compensate by offering top flight
customer service. I also do occasional upgrades on the shipping
class and throw in the extra item or two so I think that makes
up for it--at least a little bit.
Q: Hey I placed an order and paid for USPS
Priority Mail shipping and it came FedEx! Im not complaining--far
from it--but I just wondered how that happened?
A: What can I say? Fred Smith and I are tight!
Seriously, there are occasions when I can upgrade shipments to
FedEx for about the same amount as shipping USPS. This doesn't
happen often and the volume of FedEx shipping that I have done
that month determines whether or not I can do it but when I can
I do. There is no extra charge.
Q: Which browser will give me the most trouble
free experience on your website?
A: Firefox. It's really the only one I test for.
Opera is another excellent browser. I don't recommend IE unless
you are a glutton for punishment. :-)
Q: How do I request a notification on out
of stock items or order the decants?
A: For information about ordering decants please
see the Decants page. If you have any
questions contact me at help(at)superlather.com.
Q: What if you are out of an item that I
A: The Shopping Cart is not supposed to let you
order items that are out of stock since I am using inventory controls
now. In the event of a mishap I will notify you. I also display
"Out of Stock" alerts on the static HTML pages. In this
case a request for notification is the appropriate course of action
if you wish to be assured of getting the product when it comes
Q: Why are you occasionally out of a product?
A: Well a variety of reasons really. This is
a small, fledgling hobby/business at the moment. I keep limited
amounts of product on hand. I appreciate everyone's patience and
understanding at the moment since I am the business's CEO and
only employee! Some reasons are beyond my control regarding low
product availability because the supplier may be able to only
forward so much at a given time when I place my order. This is
especially true of the Italian products.
Q: How do you ship?
A: It depends on the selection you make. You
can choose from USPS or FEDEX at the moment.
Q: Will you ever assess additional shipping
A: Only if you elect to receive your order in
partial shipments using FedEx or UPS as a courier or if there
is an error in the way your order was placed.
Q: How quickly do you ship?
A: Under normal circumstances, typically within
24-48 hours if your order comes in on a Monday-Thursday. If your
order comes in on a Friday it will not ship until Monday. Federal
holidays and religious observances will affect this schedule of
course. If there is a significant delay I will notify you.
Q: Will you notify me when you ship?
A: Yes I will. You should receive an email with
the tracking or delivery confirmation number but notify me if
Q: I'm a foreign resident. Am I out of luck?
A: No! My cart now automatically figures charges
for several foreign countries. If for some reason your country
isn't on the list of available destinations please contact me
with your product interests and we will do our best to work it
Q: I'm female. Are any of your products
suitable for the fairer sex?
A : Yes absolutely! The Gillettes
are basically unscented for instance. Please contact me at help(at)superlather.com
with any questions you might have and I'll be happy to assist.
Q: Can I suggest new product additions?
A : Yes you can. My decision
to stock Floid was a customer suggestion. So was the Pitralon,
Alt-Innsbruck, and La Toja line of products. The inclusion of
the Noxzema shaving cream came about as the result of a customer
inquiry as did the Proraso line.
Q: Can you get (insert product name)?
A : The answer to this one is...MAYBE!
I don't mean to be facetious but not every UK supplier stocks
every product that's sold in the UK. Same thing goes for the Italian
suppliers. The reason they don't is the same reason I can't--you
have to limit your product exposure at some point. That is to
say you can't stock everything. I have an additional limitation
in that this is a small sideline for me. I fund all of the orders
myself and I can only stock what I know is likely to sell. I also
can't spread myself too thin in the inventory I carry. I appreciate
everyone understanding this. I do welcome your suggestions though
and whenever possible I implement them.
Q: What is the difference between Floid
Blue and Floid Regular? What do they smell like?
A: I get this one a lot in emails. Basically
the Floid Blue has more menthol. As for how they smell, I won't
answer this question. I'm not being obstinate it's just to do
so would be doing you and the Floid a disservice. You need to
give it a try (as with any cologne or aftershave) and see how
it reacts to your chemistry and also see if your wife or girlfriend
approves. That is the main reason I offer the decants.
Q: What is the difference in strength
between the menthol creams?
A: Ok. This one has deserved it's own FAQ for
a while now and I keep forgetting to do it. Basically this is
how the menthol creams break down for me and I find that most
of my customers agree although a few would shuffle the order somewhat.
Noxzema- Strongest menthol
cream I've come across. It can literally open my sinuses. A very
thick cream it may take a bit of practice to get the water/cream
mixture right but it's worth it.
Ingram- Second strongest and some would say
the strongest. Solid performer.
Proraso- Most of you are familiar with Proraso.
It's menthol bite is fairly close to that of Ingram.
Palmolive Menthol- A very pleasant menthol cream
with that distinctive Palmolive scent. Not quite as strong as
Gillette Menthol- A very subtle but a very good
menthol cream. Ranks just below the Palmolive in strength in my
estimation but quickly builds a whopping lather. Underrated, as
are most of the Gillettes I feel, but appreciated by those who
decide to give them a try.
Q: Are any of the European Palmolives identical
to the discontinued US Palmolives?
A: See the following page
for an answer to this question.
Q: I love your service is there anything
I can do to help?
A: YES!! Spread the word in the wetshaving forums
and tell others. When you receive your order please post in the
Superlather.com thread I've started in the Shopping or Vendor's
subforum regarding Superlather.com and let others know you're
satisfied and that you got what you came for. Alternatively, you
can start your own thread in the same subforum.
Word of mouth is crucial to the success
of this venture.
Q: Do you frequent any of the shaving forums
and can I reach you there?
A: YES on both counts! I am PAYDEPST
in all of the forums I belong to and you can reach me
there anytime you wish. The wetshaving forums mentioned on my
links page are great places to gather
and exchange ideas and are the ones I personally recommend.
CHECK THE FAQ FREQUENTLY AS IT IS ALWAYS UNDER CONSTRUCTION!